Contact & support

Customer support

I didn’t see an email with my username and password when I bought a course

Your welcome email should have been sent when your order was placed.

  • It may have been mistakenly marked as spam. Please check your spam/junk folder.
  • Its subject was “Your account has been created!” — if it was misfiled, a search for “wagonized” should find it.

If you can’t find your welcome email:

Where can I login?

  • A “Login” link has been added to the main menu to make it more convenient.

Can I reset my password?

  • Yes — all you’ll need is your username or your email address. Your username was sent to your email address when you signed up.
  • Visit if you need to reset your account password.

My order is “processing” — did it go through?

  • Successful orders are listed as processing. It means your payment has been received.

Where are my downloads?

  • On the “Memberships” page of your account, you should see access to your course(s).
  • Course materials are accessed via; videos are not downloadable.

Does “Membership” mean I’ll be charged again?

  • No, you will only be charged once when you purchase a course.
  • Membership is how access to course material is made available to customers.

If your question isn’t listed, please…

Contact us

  • Let us know how we can help! Fill out the form below and we’ll be in touch as soon as possible.
  • Please check your spam/junk folders for messages from “” if you don’t see a response. We typically respond within a few hours, but by the next business day at the latest.